To whom are the drivers responsible?
How do I report delivery problems? What if an item is lost?
What should I do if my delivery doesn’t arrive?
How will deliveries be made on days the library is not open?
How do I suspend or change delivery services because our library will be closed due to construction or an emergency?
What will happen to an item that loses its delivery label?
What days will the delivery service be suspended?
What is the procedure for sending computer CPUs to Joint Automation at SALS for repair?
Is there any special procedure for sending dvds and other problematic materials through the delivery?
May we send money through the delivery?

Q: To whom are the drivers responsible?
A: The drivers are responsible to Velocity Express. They are in uniform and have a photo ID.

Q: How do I report delivery problems? What if an item is lost?
A: Inform your system as soon as possible.

At MVLS, call or email Sue Rokos (355-2010; srokos@mvls.info) and/or Maria Tse (355-2120; mtse@mvls.info)

At SALS, call or email Cindy Mirra ( 584-7300 x 211; cmirra@sals.edu).

At CDLC, call or email Kathy Corbett (438-2500; kcorbett@cdlc.org) and/or Chris Walker (438-2500; cwalker@cdlc.org)

As the agencies contracting with Velocity Express, we will work with them to solve the problem. Velocity Express carries insurance for lost items.

 

Q: What should I do if my delivery doesn’t arrive?
A: Inform your system contact.

Q: How will deliveries be made on days the library is not open? (Doesn't apply to CDLC Libraries)
A: Member libraries who want delivery when they are closed have provided their system with keys and access codes. Your system will provide your current key and/or entry code to Velocity Express to ensure daily delivery if the library is closed. If you change your locks, make sure you
• Let your system know so that we can inform Velocity Express.
• Give the new information/key to your system contact people.

Q: How do I suspend or change delivery services because our library will be closed due to construction or an emergency?
A: Call or email your system contact people as soon as possible before closing, or immediately in the event of an emergency.

Q: What will happen to an item that loses its delivery label?
A: The item will be returned to the owning library. If there is no designation, the items will be sent to your system contact people.

Q: What days will the delivery service be suspended?
A: There will be no delivery service to member libraries during certain scheduled holiday days. Check your system's website or call your contact person for a list of scheduled holidays.

Q:What is the procedure for sending computer CPUs to Joint Automation at SALS for repair?
A: Tape a routing slip marked SALS to the top of the unit and put it with your delivery bags. Send an e-mail to computersupport@sals.edu with the date the computer was shipped for repair and a description of the problem. Computer Support will notify you by e-mail when they ship it back.

Q: Is there any special procedure for sending dvds and other problematic materials through the delivery?
A: For MVLS rotating collections of dvds and videos, MVLS will be purchasing plastic cartons to secure them during delivery. Single copies of dvds and other problematic materials should be placed in envelopes clearly marked with the library destination code.

Q: May we send money through the delivery?
A: We recommend not sending any cash or checks through the delivery.